We are a bilingual family. When our daughter was approaching the age of 3, we noticed she was having language and communication issues. We contacted Anna after having been told... read more by the NHS Speech and Language Therapist that everything was ok with our daughter’s speech. We knew that was not the case. Anna carried out a thorough assessment and identified areas to work on. We followed Anna’s advice, and put in place the strategies given. This was very helpful, and our daughter started making progress. We found Anna to be a really important point of reference and support throughout our daughter’s journey and continued to use her services as she progressed in school. She is now 10, and we still do an annual review and assessment to make sure that we are on track. We cannot thank Anna enough for the help and support she has given us as a family. Her support has meant that our daughter’s confidence has steadily grown and she can look into the future with a positive outlook. We would highly recommend Anna. Claudia

Anna is my son’s first Speech therapist before we moved to USA. She is very open minded, easy to communicate, professional and most importantly, cares for her “little friends”. When... read more my child started therapy with Anna he was about 27 months. He didn’t know how to imitate sounds when he started but he progressed in the following months with Anna, and that built a good foundation for his further therapy in the US. Thank you Anna!

Anna lead the training in Inverness, I came to the course half way through the day so I felt like I missed the most important parts. I took away... read more from the course a hangout that was clear and helpful. I've not long learnt about SM and I'm grateful for doing this training as a mother and a childminder.

Anna is our second SLT, she was amazing. Before she came, I was very confused about my girl's language development. The NHS SLT said she was fine and no... read more longer need further therapies. But she only has 20 words at age of half two, Anna told me, although she will catch up, but yet she didn't, that is the very first time I felt being understood by someone finally. She can always bring me lots of ideas about playing with kids, she can also quantitatively tell me how will my girl develop, (I think this is very very special and important). after few months therapies, my girl was totally changed, she is now not that sensitive and becomes outgoing, now we finished our therapy, but my daughter still miss her very much. I am so grateful for her help. She is very friendly and responsible, I think all people talked to her will know what I mean.

We contacted Anna as our 3-year-old bilingual child seemed to have a few problems to deal with people. He didn't speak with anybody that wasn't part of the family. Not... read more even the school teachers. After just one meeting with Anna and some advice she gave us and his teachers, he started little by little to speak and in a matter of weeks all problems have been resolved. My wife and I can't recommend Anna's services enough. Thanks Anna.

During 2019 we approached Anna for help with our Spanish pronunciation. As adult learners we wanted our British mouths to make more Spanish-sounding vowels and consonants, and I was... read more having real problems trying to roll my “r’s” convincingly. Anna quickly devised a short programme to meet our requests, and also devised exercises to improve our intonation and to help make our sentences flow. We enjoyed the sessions, and we feel that we made good progress. Muchas gracias, Anna!

Anna worked with my son before and just after he started school and the results were fantastic. He now has lovely clear speech and we are so grateful. Anna was... read more friendly and put him at ease right away. The therapy was all based around games and fun exercises and Anna took the time to teach us how to continue the therapy with our son between appointments in order to get the best results. I would highly recommend Word Steps.

Hello, we are Vicente and Feli, and this is our experience with Anna Biavati. Our boy, Robbie, was attending nursery and the nursery staff showed their concern about our... read more child's speech development and suggested we could contact a speech therapist to improve the child's communication skills. We were aware of it, but unsure about what to do. We spent over 8 months with an NHS speech therapist; the child wasn't improving and we were frustrated because we did not see any progress. We met Anna Biavati when our boy was 4 and a half years old. Since Robbie was only months away from starting Primary school, we contacted her. Best decision we could make. Between April and November, Anna made a huge positive impact on our child, who, from speaking with single words moved to understand orders and instructions and reply with full sentences. There were only minor issues that the boy would overcome and polish by himself. Anna was able to spot our child's problem straight away. It was Specific Language disorder. He was able to read, but not to talk. Anna prepared and designed a plan for him, using a variety of games and strategies, also introducing other languages, since we are Spanish and Italian respectively. After each lesson, she gave us the right instructions: how to play, talk, motivate and improve communication. Anna encouraged the use of three languages, instead of focusing on just English for the child not to be confused, which ultimately has been another great decision. As the boy's communication skills were progressing, his social skills did too. And by December, he was able to memorise and perform at the Nativity play, which was a significant event and improved his status in school. After Anna gave Robbie the tools to express himself, his confidence also boosted and his speech rocketed. Our boy is about to turn 6, his Primary teacher is in awe, Robbie is at the top of his class at reading and numeracy. Anna is accesible, competent, kind, professional, accessible, dynamic, likable, positive, cooperative, creative, knowleged, experienced, supportive and creates an instant bond both with children and parents. And she speaks several languages! From our experience, we can say Anna makes a difference and trusting her and her work is a wise decision.

I asked Anna to conduct an English assessment ending with a report. I brought my daughter to Anna's clinic at her home. it was a great session, my daughter interacted... read more with Anna perfectly well and Anna was perfectly able to manage with my three years old daughter. I am perfectly fine with the report that Anna wrote and find her recommendations very useful and helpful to improve my daughter English language. If you are reading this review probably you need a certified language therapist, I would strongly recommend Anna to you. Thank you Anna 🙂

Our child has been suffering from Selective Mutism and only speaks to a small number of fellow pupils in the same class. Anna is a specialist in this condition and... read more with her help, our child has now widened their circle of friends. Her relaxed manner puts children at ease. This gave my child confidence to speak and play with people they had been unable to do so previously with. New friendships have been formed through this and our child is more content and happy to go to school than ever before. Throughout the process, Anna would keep us updated with progress and would look to gain agreement with us how to continue. We can't praise her high enough for making a real difference.

Very highly recommended, Anna is clearly an expert in her field and gave our daughter a thorough assessment, we were glad to have contacted her.

The inverness training day was a great success and it was really nice meeting other parents going through the exact same experience as myself.

Anna has been a great support professionally. I reached out to her for specialist clinical supervision and she responded very efficiently. We were able to have a telephone call (due... read more to distance) which helped so much. Anna provided resources and shared her highly specialist knowledge about Selective Mutism. She put me at ease and encouraged me to ask questions to support the case I was working on. Thank you very much! Charmaine

I can not thank Anna enough for the wonderful experience my son had during his time at Word Steps Speech and Language Therapy. Whilst my 5 year old had... read more a large vocabulary, i was concerned that he did not have every sound - some sounds were mispronounced and others were a little muddled. Anna quickly identified the areas he needed support with. Her warmth and friendliness quickly enabled a trusting and supportive relationship to develop with my son who was so excited to see her each week. We both very much looked forward to the sessions which were play based. Many of the games could easily be repeated and practised at home in between sessions. I was amazed at how quickly his language progressed, mastering sounds in a short period of time. As a parent, I felt empowered and supported to help my son. Anna was very open to the needs of our family and checked in regularly regarding the frequency of our sessions. I can not recommend Words Step highly enough and would use again in the future for any further speech and language support.

I contacted Anna as someone had recommended her to me through one of the selective mutism pages on Facebook. Words can’t express how grateful I will always be too Anna... read more for her kindness and helpfulness to myself and especially my daughter. After years of getting no where, struggling to find proper help and support for my daughter we finally found someone who totally understands selective mutism and took the time to explain everything properly to me about how my daughter will be feeling. My daughter built up a lovely relationship with Anna she has such a lovely way with children so patient and kind and always on hand if we ever need advice or support. Anna you are amazing!

Anna helped my son Marco from about the age of 3.5 till about 5 years old. She has been an absolute life saver, amazing with the wee one and superb... read more at explaining to me and husband how to best support his needs. We are raising our children as multilingual, and as her own experiences were an absolute godsend. In addition to being a very knowledgeable professional Anna is also an amazing person. Can not recommend her ability and services high enough.

Anna is a passionate professional and expert in the area of selective mutism and we can't thank her enough for the invaluable advice and support she gave us with our... read more daughter. We have a much greater understanding of how to best support our daughter and we know that should we require any more help and support that Anna is there for us. Thank you!

Anna has been so supportive of both me and my four year old son over the past 18 months. Our sessions whilst challenging at times were also great fun... read more and my son enjoyed every single one. Anna approached his speech delay from a different angle to that of the nhs therapists, taking a step back and looking at the cause. All of the activities done in clinic and the resources provided for use at home were tailored very specifically for his needs as opposed to using a boiler plate approach. Anna was a great sounding board for me to bounce ideas off and provided invaluable input at meetings and with forms. She provides an all round service, employs innovative ideas and techniques and most importantly set my son at ease and helped him to have fun whilst progressing his speech. Would highly recommend.